Can the US Government’s Chief Performance Officer be a Role Model?

Jeffrey Zients is currently going through nomination hearings with the U.S. Senate for the newly created position of the US government’s chief performance officer. He will have a full plate attacking known issues related to government fiscal and productivity performance. Indirectly related, the good news is Mr. Zients may become […]

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ABBA: Take a Chance on Me … Choose Performance Management in an Ailing Economy

Did you see the movie "Mama Mia" with all the ABBA tunes? My favorite song was “Take a Chance on Me.” I think my wife did when I proposed marriage to her. I’m a little like Forrest Gump’s box of chocolates. You never know what you’re going to get. But […]

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Disciplined Denmark Does the Performance Management Deed

Have you ever been to Copenhagen? I recently presented at a business conference there. It wasn't the abundance of bicycle traffic, not even the three-wheel carts carrying children that caught my attention. It’s the discipline. Danish cyclists, as well as pedestrians, patiently wait at traffic lights along with automobiles. Their […]

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What if Government and Commercial Workers Switched Jobs?

I recently read a blog discussion at Federal Computer Week, (the website for Federal Computer Week and other publications) featuring from mostly government workers complaining about the deficiencies of pay for performance compensation programs in their agencies. What is inspiring about many of the passionate comments is how their desire […]

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“Can Do” in Canada – Clearing Hurdles to Implementing Performance Management

Confusion in the market has led many to believe that enterprise performance management is simply dashboards on a computer screen or a better budgeting system. To understand what enterprise performance management really means is to know that it is much, much broader. Of course, the various components of the enterprise […]

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The US Federal Government’s Gathering Storm – Retirement Attrition

The US federal government faces obvious challenges such as immigration and foreign policy issues, but a less obvious one is the imminent retirement of a substantial population of its workforce. The departure of its experienced workers will create a huge vacuum of institutional knowledge caused by . What is the […]

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The World Bank – Still Focused on its Mission

The World Bank has recently been in the news about the controversies with its president and his eventual replacement. Although leadership can make a big difference in changing an organization’s culture over many years, from month to month an organization tends to focus on its mission. I recently observed this […]

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Dubai, Inc. --- Quality but with Performance Management

I recently presented a seminar in Dubai on performance management. The audience understood it because it is relevant to them. If you are unaware of what is happening in Dubai, think of how Las Vegas, Miami Beach and Disney World came to be. They were originally raw land that was […]

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Who says Performance Management does not apply to government?

I don’t know why I was recently surprised to see tangible evidence of Performance Management applied by public sector organizations. I know that its components- such as strategy maps, balanced scorecards and activity-based costing – are common sense and offer benefits to all organizations regardless if they are commercial or […]

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