The Tipping Point for Analytics-based Performance Management

How does an organization decide to implement analytics-based performance management system methodologies? To answer this we can learn a lesson from the Malcolm Gladwell, a social scientist and author of best-selling book The Tipping Point, who describes how changes in mindset and perception can attain a critical mass and then […]

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Miles Davis’ Music Lesson for Performance Management

Count Basie, Louis Armstrong, and Duke Ellington were jazz greats. And then came Miles Davis. What can we learn from the jazz legend musician, Miles Davis, about enterprise performance management? Let’s start with Davis’ second quintet from 1964-1968 which consisted of Davis on trumpet, Herbie Hancock on piano, Ron Carter […]

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C-Suite Tweets

Will executive teams inevitably be texting and tweeting each other with Twitter? If so, here might be a team’s exchange of tweets as their quarterly financial results are about to be reported. CEO: @CFObeancounter – DollarDude. How’d we do 3rd qtr? CFO: @CEObigchief – Bad. Missed sales & profit $ […]

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Fill in the blanks: Which X is Most Likely to X?

Business analytics allows organizations to make decisions and take actions they could not do (or do well) without the analytics capabilities. INCREASED EMPLOYEE RETENTION Which of our employees will be the next most likely to resign and take a job with another company? By examining the traits and characteristics of […]

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How do the Swedes sweeten performance management?

Last week I was a presenter at a seminar in Stockholm, Sweden. My co-presenters were Linus Malmberg, CEO of the consulting firm Cordial Business Advisors, and two marketing executives from one of Sweden’s largest banks, SEB. I can assure you that the Swedes do a lot more than give Swedish […]

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What is the Best Organization Chart for Performance Management?

Dutch business executives and government administrators are digesting the findings of a recent research study about how to best organize departments, functions and divisions for the 21st century. The report, "The Emergence of the Multidimensional Organization," from the Universteit van Amsterdam’s business school , revealed through field research with 40 […]

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Mining the Gold – Leverage Your Customers

In his landmark book, “Management: Tasks, Responsibilities, Practices” Peter F. Drucker first suggested that the real purpose of business isn’t to sell, but to create and keep customers. While most everybody agrees that customers are the most important factor in business, organizations still struggle to measure customer profitability and manage […]

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Do You Work for Your Boss or Your Customer?

Our fathers worked for the boss. When they left the office at five o’clock, they left their job worries behind. But today’s managers and employees work and worry nearly 24/7 -- and probably for someone other than their bosses on the organizational chart. What has caused this shift, and who […]

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Don’t Just Count the Beans – Grow Them

Last week was the 88th annual conference of the Institute of Management Accountants (IMA) held in Phoenix, and several of the speakers predicted a coming golden age of managerial accounting. Their reasoning: much more robust economic analysis is becoming essential for organizations to substantially improve their performance. Jeffrey Thomson, the […]

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