SAS Enhanced Support: More than support — a true technological partnership

SAS' Enhanced Support model is structured into five progressive levels, ranging from Limited Support—designed for outdated software versions—to Premium Support, which offers the highest service standards, including enhanced SLAs, 24/7 assistance, and direct access to product experts.

In particular, the combination of Extended Technical Support and Premium Support has proven to be a winning strategy for many companies undergoing modernization. This approach allows continued support for legacy environments during the migration to newer versions, minimizing operational risks and ensuring service continuity.