The evolution of support.sas.com

Every day, more than one hundred thousand SAS users visit our website looking for SAS information and resources. Given its importance to our user base, we’re constantly looking for ways to evolve the site.  Over the next few months, you’ll notice changes to the support website, changes we believe will provide you with a better user experience.

Today, we launch a beta version of six top-level support pages – accessible via your computer, smartphone or tablet by clicking on the banner on support.sas.com. The beta pages may look different from what you’re used to, but they are fully functional, and you can use them to fulfill your support needs. During the beta period, all current support.sas.com pages will still be available for your use, but we hope you’ll give the new beta pages a try.

As a company with more than 40 years of experience delivering business analytics software, we focus on making sure that you – our customers – are the beginning point for all of our work – whether we’re developing a new product or designing a new website.

Jim Goodnight, our CEO, put it best when he said, “For the past four decades, we’ve used a simple approach with our customers. We ask them what they want, and then we develop it for them.”

And that’s what’s at the heart of our support site evolution.

We’ve listened to your comments and suggestions. We’ve heard what’s most important to you.  And we’ve designed the new support pages with you in mind, focusing on your key tasks so you can access information, find answers and get help quickly and easily. Important information is now front and center and new, simplified navigation will enable you to get what you need with fewer clicks.  We believe the new pages deliver the experience you’ve asked us for, but we’ll let you be the judge.

During the beta period, we’d really love to hear what you think of the new pages. You’ll find a “give feedback” button at the top of each new page.  Please let us know what’s working well, and what isn’t; what you like, and what you don’t. And remember to give us feedback each time you use the beta pages.

Once the beta period is over and the new pages move into production, we’ll continue to evolve the site, working on lower level pages in an ongoing effort to give you a better support experience. We hope you like the changes we’re making and that you find the new support pages useful.

The evolution of support.sas.com was published on SAS Users.