Customer Experience Day (aka #CXDay2019) is one of our favorite days of the year—when we can reflect on customer interactions, questions and feedback from the past year—and look to the year ahead for ways to enhance our customers’ experience, like expanding our support options and helping drive improvements to our website and self-service offerings.
Tag: sas customer contact center
Do you need help finding product information or navigating the SAS website or options for getting started with SAS? Do you need, information about course availability and registrations, training discounts, and certifications? Would access to sample code be helpful? How about, event-related support, assistance identifying and connecting with the right person
Disclaimer: before you get overly excited, PROC EXPAT is not really an actual SAS procedure. Sadly, it will not transfer or translate your code based on location. But it does represent SAS’ expansion of the Customer Contact Center, and that’s good news for our users. Here’s the story behind my
It’s no secret: here at SAS, we care about our customers. In fact, we care so much that we developed a program with that exact name: our SAS Cares program is here to help you with all things SAS! We know you may be so awesome that you never need
On the search for some SAS notes, workarounds or sample code? What you may not know is that there are a ton of SAS resources out there providing examples, tips and tricks that are great to have in your tool belt! Many of these resources provide sufficient insight and resolutions
SAS Cares. That’s how we want you to feel once you become a SAS customer. How do we do that? By bringing all of the support resources together with one goal in mind – helping you become a better SAS user. The SAS Cares experience involves everything from searching on