Customer Experience Day (aka #CXDay2019) is one of our favorite days of the year—when we can reflect on customer interactions, questions and feedback from the past year—and look to the year ahead for ways to enhance our customers’ experience, like expanding our support options and helping drive improvements to our website and self-service offerings.
One of my new favorite activities is perusing the memorable transcripts from our Live Chat program. Lida: Hi! Welcome to Live Chat! I'm here to help. Lida: May I please have your name and company? Visitor: My name is Bill Smith and I'm with ABC. Visitor: how many offices do