It is fine to develop and announce a new customer portal. It would be even better if you let us know (1) how to log into the portal (2) give more details about what one can do with the portal (3) is there a reason why your announcement about the portal says nothing about the relation of the portal to SAS technical support? (4) I urge you to provide a more complete description of what one can do with the portal, how one does things with the portal