Rick,

Thank you for mentioning my presentation. It is designed to help SAS professionals create a solid infrastructure for deploying and supporting SAS to maximized the benefit to the organization by minimizing installation, technical support, and training issues. Individuals who take this protocol to heart have a good possibility of becoming the recognized SAS experts in their organizations; which is one of the themes in my latest SAS Press book: How to Become A Top SAS Programmer.

I look forward to giving this presentation and talking to attendees who want to build a SAS support regimen in their organizations.

----Michael A. Raithel