AMO Install says Office Products Running


Two users yesterday claimed that during the SAS Add-In to Microsoft Office (AMO) installation, an error message appeared stating that Microsoft Office Products were still running on their machine. When looking at the task bar AND the Task Manager Applications window, only the Installshield was up.

Workaround - choose the 'Processes' tab in the Task Manager. Make sure that WINWORD.EXE isn't running in the background.

I found that the problem isn't Word, it's that for some users Word runs from Internet Explorer when opening a doc file through a URL. Well, this is how I have the instructions on installing the AMO product. Guess I will be moving this to an HTML file shortly. Anybody have tips on saving in HTML from Word? Ugh :)


About Author

Angela Hall

Senior Technical Architect

Angela offers tips on using the SAS Business Intelligence solutions. She manages a team of SAS Fraud Framework implementers within the SAS Solutions On-Demand organization. Angela also has co-written two books, 'Building BI using SAS, Content Development Examples' & 'The 50 Keys to Learning SAS Stored Processes'.

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