Chris,
I like this very much.

I know I quibble, but...
*Results exceed expectations* should be a *WARNING:*, not a *NOTE:*.

I'd rather see this as a WARNING: on my teeshirt because it has more impact.

Should *expectations* be set higher? Should its default be changed? I say Yes, as I've never encountered any SAS Global Forum attendee who was anything other than really pleased by what they learnt and the fun they had.