Volvo Trucks: Quality and customer satisfaction are standard

Bengt Persson, the Senior Vice President of Quality and Tech Support, presented a session about driving quality across the globe during the 2011 Premier Business Leadership Series in Singapore. Persson told the story of how Volvo Trucks uses analytics and data flow to standardize and optimize warranty claims across Volvo’s [...]

Volvo Trucks: Quality and customer satisfaction are standard was published on SAS Voices by Waynette Tubbs