A recent article in the Wall Street Journal shows the perils, real or imagined, of product flaws in this emerging age of social media. Proctor & Gamble is a highly admired company especially for its careful stewardship of its many premier brands. Can it be that any American mother, in
Sooner or later, whatever brand of car you drive, you’ll probably get a recall. According to Automotive Recalls for Consumers, there were 14 cars on the list as of 10 May 2010 … some higher profile than others. Not surprising given the complexity of cars these days – there can
In 1897 a reporter was sent to determine if Mark Twain might have died since some rumors had been circulating to that effect. This prompted Twain to make his famous statement that “the report of my death was an exaggeration.” In 1907, the New York Times speculated that he had
