Caring for customers, employees and our community during the coronavirus outbreak


If you are reading this, you are part of the extended SAS family. Together, we are navigating uncharted territory as we care for our families, our friends and our communities during the coronavirus outbreak.

Over the past few weeks, the SAS executive team has been meeting throughout the day, every day, to discuss how we can continue to keep employees safe, respond to customers’ needs and meet our business obligations during this very difficult period. As we continue to feel the effects of the virus, we are acting out of genuine care and concern for our employees, our customers, our partners and our communities.

First, we want to extend our gratitude to all first responders, health care workers and scientists who are on the front lines working day and night to care for anyone affected by the disease. If you or a loved one are sick, please know that our hearts are with you, and we hope for a speedy recovery.

For our customers who rely on SAS to make complex business decisions, we understand you may have questions, and we want you to know we are committed to continuing the same level of support you expect to receive from your SAS support teams. Our critical supply chain, logistics arrangements and facilities remain unaffected by the outbreak. Technical support, communities and all other contact channels are staffed and fully operational. Please read this customer FAQ to find answers to some of your specific questions, and follow this page to receive further updates.

Like many other companies, we are taking steps to prioritize and safeguard the health of employees during the current outbreak. We are directing our employees in affected regions to work remotely. Most employee work can be done remotely, and our IT infrastructure is designed to support this circumstance.

What else have we been doing to protect our employees and communities? During the week of March 2:

  • We canceled all SAS-sponsored in-person events through June, including our annual in-person SAS Global Forum conference. We plan to deliver this event virtually when we are beyond this state of emergency. Where possible, SAS training courses have shifted to live web courses. [Update: SAS Global Forum 2020 was held virtually this year and sessions can be explored for free and on demand.]
  • We canceled all nonessential business travel and encouraged all employees to follow recommendations from the World Health Organization and the Centers for Disease Control and Prevention.
  • We adopted virtual meetings in lieu of in-person meetings.

Right now, every small action we take can help lower community illnesses and keep medical resources available for those who need them most. Reducing risks for those around you can help save lives.

The medical and scientific efforts underway to combat this virus are astounding, and analytics can play an important role in relevant decisions. We have created this data visualization as a way to inform ourselves and others on the impact of coronavirus. We are optimistic that working together, we have a better chance of tackling this virus and saving lives.

With that in mind, we will continue to update you on any further decisions we make as a company. We are grateful for our employees and customers who are doing their part to help keep the world healthy.


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  1. Soumi Alphons on

    Fantastic message, Oliver!
    Going forward, SAS can aspire to be UN's most trusted partner in Epidemic/ Pandemic. A great way to make a meaningful difference to the world!

  2. Barbara Murray on

    Well done for taking action early... As a mother and nurse, I was concerned about the amount of travel my daughter was doing but you stepped in early, getting your staff to work from home and curtailing travel. Thank you!
    Stay safe, maintain social distancing and keep up the good work
    Barbara Murray

  3. Great job! I like the trend analysis in particular.

    We've used and programmed in SAS for many years and will send this site to our colleagues and friends.

    Stay safe!
    Dawn Li

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