Author

martinliebach
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Nordic Sales Director, Communications

Technically curious by nature, expert in the field of tension between technology and the commercial. Helping create valuable insights using analytics with focus on the customer. I have 17 years of experience from the Telco & IT industry and have a passion for creating a better customer experience by listening to and acting upon the customer data. Twitter Linkedin E-Mail: martin.liebach@sas.com

martinliebach 0
Customer satisfaction matters!

Telia achieves higher customer satisfaction, higher customer loyalty and higher revenue by bringing data, analytics and valuable insights to their business customers. More satisfied customers equals lower churn and increased revenue. It is usually cheaper to retain customers than acquire new ones. Satisfied customers are more likely to recommend your