Key Happenings at support.sas.com - Sharing Updates and advances in SAS Online Support

Tuesday, October 30. 2007

Product Documentation on support.sas.com

We have posted a couple of articles here to highlight new features or reorganized content. I asked Gary Meek from our Publications Division what he wanted you to know about the new Product Documentation section. Here's what he said:

Product Documentation Gets Organized
Contributed by Gary Meek, SAS Publications

The Product Documentation section of the KNOWLEDGE BASE is still your first stop for documentation about your products and solutions. However, we've added a new way for you to locate the information you want. You will now find an A-Z list of almost 90 products and solutions. Select a product, and you will see a list of all the documentation SAS provides for that product. In most cases, the documentation is available on support.sas.com, and you can link directly to it. When a document isn't available on support.sas.com, the product page tells you how to locate that document, either within the product or through Technical Support.

We also have added a Send a Comment link to all the product pages. We want to hear from you! One reason is that we sometimes receive anonymous comments such as "the Help is unclear". Unfortunately, this type of comment doesn't give us enough specific information about what we need to address in order to improve the help. That's where your comments can help us. Please tell us if you have questions or can't find something you're looking for. If you send us a comment, we would like to follow up with you to tell you how we addressed it. However, we will contact you only if you give us permission to do so.

If you are looking for SAS OnlineDoc, the SAS 9.1 Documentation page includes links to SAS OnlineDoc and your favorite books in PDF format. Still using Version 8? You will want to check out the SAS 8.2 Documentation page.

Posted by Renee Harper in site usage at 16:33 | Comments (3) | Trackbacks (0)

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FYI, the link doesn't work.

#1 Jen on 2007-10-31 11:41 (Reply)

Thank you. I have corrected the link.

#1.1 renee on 2007-10-31 13:22 (Reply)

I love "the book of words", aka the "Factual Material" I would tell people to read in (*RTFM*). I loved it even more when it was made of cellulose and had that beautiful smell when you opened it at a random page.

CDs don't quite do it for me, but were essential when I started to travel with SAS. Sometimes a client would not allow access to the internet, and it was very helpful then to pull out my SAS8.2 help disks.

SAS9 brought documentation into the installation and kept my documentation where I needed it, and I didn't mind that the documentation disks weren't updated.

However, Enterprise Guide emerged and when I was on a PC that had only E.G., and no internet access, the product documentation was not available for my code nodes.

Having a separate disk in the SAS9 install set that is a browsable documentation set would be very helpful for we Paladins who may be cut off from support.sas.com when we most need it.

#2 David Johnson on 2007-11-19 01:40 (Reply)

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Welcome to the blog about SAS online support. Renee Harper (that's me) will keep you up-to-date about new and updated content on support.sas.com, as well as support services and software releases. I'll try to include relevant examples you can use -- sample programs and information about how others use SAS. I’ll be able to do this better if you join me – this is a place to share your ideas, successes, and frustrations.