Key Happenings at support.sas.com - Sharing Updates and advances in SAS Online Support

Monday, October 15. 2007

New Focus for the SUPPORT section of support.sas.com

Contributed by Roger Chenoweth, SAS Technical Support

We renamed the Technical Support area of support.sas.com and gave it a tighter focus. The new SUPPORT page focuses on directing you to the easiest path for the assistance you need. Many of the features on the old Technical Support page and some of the most frequently sought site features are available directly from the support.sas.com Home page.

There are applications here to help you open a problem track with our Technical Support Division, add information to a track, or view the status of existing tracks. There is also a new content area specifically designed to assist you with any difficulty you might have with software licensing. We have also started the process to combine all software downloads into one area. You can start your download process from the Downloads & Hot Fixes page.

Administrator Services are now part of the Support area. This administrator area still provides tools for managing your accounts and your installation data. There are also tools for the SAS Representative at your site.

The new focus for the SUPPORT section of the site should help you find the right kind of help for any problem you might encounter with SAS Software. We welcome your feedback and suggestions.

Posted by Renee Harper in site usage at 12:53 | Comments (0) | Trackbacks (0)

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ABOUT THIS BLOG

Welcome to the blog about SAS online support. Renee Harper (that's me) will keep you up-to-date about new and updated content on support.sas.com, as well as support services and software releases. I'll try to include relevant examples you can use -- sample programs and information about how others use SAS. I’ll be able to do this better if you join me – this is a place to share your ideas, successes, and frustrations.