Key Happenings at support.sas.com - Sharing Updates and advances in SAS Online Support

Monday, October 15. 2007

Find Answers in Our New Knowledge Base

Contributed by Kathy Walch, SAS Technical Support

The answers are not new, but we have organized them into a central KNOWLEDGE BASE. Here system requirements, installation and administration instructions, and product documentation are just keystrokes away. Discover our new central repository for technical papers contributed by SAS Technical Support, Research and Development, and SAS customers.

Find the most significant changes in the Samples & SAS Notes section of the KNOWLEDGE BASE. We combined content from our problem and usage notes collection with samples and frequently asked questions into a unified database. A new topic based browse hierarchy guides you to the content you are interested in. Enhancements to the search capabilities enable filtering of search results so you can limit results to content specifically applies the product, product release, and content types you are interested in. Check out the new search and browse capabilities.

Also in the KNOWLEDGE BASE find Focus Areas (the content formerly known as Communities). R&D staff develop content focus areas to highlight new features and usage tips. Focus areas include the SAS Output Delivery System (ODS), Data Visualization, Statistics and Operations Research. Be sure to check out the overhauled Base SAS focus area.

Development of the KNOWLEDGE BASE was based on the comments and suggestions we have received from you in the past. We thank you for that feedback and look forward to hearing what you have to say about this new website feature.

Posted by Renee Harper in site usage at 12:34 | Comments (4) | Trackbacks (0)

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And were do I find this new Knowledge Database (an URL)?

#1 A sas user on 2007-10-17 08:09 (Reply)

I installed SAS on a PC remotely after coonecting via Remote Desk to connection..
The installation appears to be fine since there was no negative message- installed successfully was the message.

However, when I try to run AS, there is a flash of the blue screen with SAS logo and then nothing - it fades.

What has gone wrong? what needs to be done?

Thanks

#1.1 Sushama Rath on 2007-10-17 08:57 (Reply)

Ditto -- where is the link to the Knowledge Database?

#2 Glen Tickner on 2007-10-17 11:48 (Reply)

I'm so excited that you all want to try out the new knowledge base. Unfortunately, you'll have to wait until Monday when the new Customer Support Web site goes live. Be sure to check out support.sas.com/resources on Monday, October 22. And tell us what you think. We'll be waiting to hear from you.

#3 Renee Harper on 2007-10-17 13:07 (Reply)

HELLO SIR

THIS WEBSITE LINKS VERY GOOD .I NEED SOME INFORMATION PLESE TELL ME. WHEN IS BASE SAS CERTIFICATION EXAM DATE PLESE TELL ME I WANT ATTEND THE EXAM . EXAM FEES DETAILS PLESE SEND EMAIL .

THANK YOU

#4 Madhavarao meda (Homepage) on 2007-11-01 08:44 (Reply)

THIS WEBSITE LINKS VERY GOOD .I NEED SOME INFORMATION PLESE TELL ME. WHEN IS BASE SAS CERTIFICATION EXAM DATE PLESE TELL ME I WANT ATTEND THE EXAM . EXAM FEES DETAILS PLESE SEND EMAIL .and also tell me about the discounts.

#5 a.sridhar on 2007-12-03 01:12 (Reply)

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ABOUT THIS BLOG

Welcome to the blog about SAS online support. Renee Harper (that's me) will keep you up-to-date about new and updated content on support.sas.com, as well as support services and software releases. I'll try to include relevant examples you can use -- sample programs and information about how others use SAS. I’ll be able to do this better if you join me – this is a place to share your ideas, successes, and frustrations.