Wednesday, January 6. 2010
Tuesday, January 5. 2010
When Cameron Davies, Director of Business Insight and Analytics at Walt Disney Co., talks about analytics, he describes four types of analytic thinkers: - The experiential analyst relies on his gut. His analyses are naïve-based and experimental.
- The deterministic analyst is interested in simple analysis but doesn’t have the data or the tools to move past simple analysis.
- The probabilistic analyst understands the nature of probability and has the tools to analyze data, but often does not have the support or staff needed to best use information.
- The real-time analyst is using event triggers, forecasting and optimization to influence decisions on a daily basis.
One of Davies’ goals as an internal consultant for analytic projects is to help move individuals, groups or organizations along that spectrum in a step-by-step process. It requires patience, but he says the rewards are worthwhile.
How does Davies move an entire organization from one level to the next? He first provides examples and tells stories that make it easy for his listeners to relate to the four levels.
Continue reading "How Disney thinks about analytics"
Thursday, December 24. 2009
This will be my last post for 2009, and I'd like to wish you all a joyful holiday season. I'll be spending the next week with what has to be one of the largest (and best looking!) extended families in this part of Ohio. We reserve the local Masonic Temple for Christmas Eve to fit us all, if that tells you anything.
I hope your holiday wishes all come true, and your plans for 2010 are exciting. Thank you for reading. And an extra special thanks to anyone who subscribed, clicked through on an occasional link, or left a comment here in 2009.
I'll be spending more time next year developing our blogging program and supporting all of the SAS bloggers, so please take a minute to send me your thoughts on the SAS blog program: - What should we post more (or less) of?
- What niche topics should we cover in a blog that we might not have considered?
- What ideas might you have for a blog post or video series from SAS?
- Who from SAS would you like to see blog (or be interviewed on a blog)?
- What business and technology blogs do you read, and what lessons can we learn from them?
- What would make our blogs more interesting and useful for you?
I look forward to more interaction with all of you in 2010 - through this blog, at conferences, on Twitter and even through the good, old-fashioned email technologies (alison[dot]bolen[at]sas[dot]com).
Wednesday, December 23. 2009
Last year for Christmas, I wrote you a song. This year, I come bearing the gift…of knowledge! It’s the gift that gives the whole year round, Clark.
Here at SAS, most of my colleagues know I moonlight as a pub trivia host. I put these questions together to give our family something to do on Christmas day last year while we all digested our food and tried not to fall asleep. Format and points are the same as I use at my gigs.
Enjoy!
Christmas Trivia - Round 1
1. Who wrote “Twas the Night Before Christmas”?
Clement C. Moore 50
2. In what country would you find a cross commemorating The Christmas Truce, where British and German soldiers of WWII stopped fighting to celebrate Christmas together?
Belgium 50
3. Name two of the three highest grossing Christmas movies of all time, not based on inflation, domestic box office only. (HINT: All released since 1990, one is animated)
Home Alone, The Polar Express, The Grinch Who Stole Christmas 25+25
4. What is the only book of the Bible in which the three wise men are mentioned, saying they came from the East to Jerusalem? Book of Matthew
Continue reading "Christmas trivia"
[UPDATE: Hear more about analytics in 2010 from Eric Siegel in an upcoming podcast on BetterManagement.com.]
To find out about coming trends in data mining and analytics for next year, we went to Eric Siegel, PhD, author, instructor, conference organizer and all-around predictive analytics expert.
What trends do you see in predictive analytics for 2010?
I'll address this in terms of some of predictive analytics main topics: data, analytical method, deployment, and business applications.
Data: Expanding traditional data sets with SOCIAL DATA is continuing to gain traction across a growing range of verticals as analytics practitioners find great value (read: tremendous increases in model lift) leveraging the simple fact that people behave similarly to those to whom they're socially connected. Just as the health care industry has discovered that quitting smoking is "contagious" and that the risk of obesity dramatically increases if you have an obese friend, telecommunications, online social networks and other industries find that "birds of a feather" churn and even commit fraud "together" in collusion. Is this more because people influence one-another, or, conversely, because they befriend others more like themselves? Either way, social connections are hugely predictive of the customer behaviors that matter to business.
Analytic method: UPLIFT (incremental lift) modeling is branching out, with applications going beyond response and churn modeling.
Deployment: Deployment is going PARALLEL and/or in the cloud, while simultaneously there's continued work improving technology that supports an "opposite" kind of deployment more close-to-home: IN-DATABASE deployment.
Business applications: Finally, beyond traditional business applications of predictive analytics such as those in marketing, fraud and credit scoring, INNOVATIVE APPLICATIONS that benefit organizations in new and creative ways are making headlines. Data-driven models predict new things such as the reliability of hardware and corporate processes alike, and drive all kinds of organizational decisions, for the likes of air traffic management, military operations, and startup investment strategy.
Continue reading "UPDATED: Eric Siegel on the future of analytics"
Monday, December 21. 2009
On Friday, environmental negotiation between 193 heads of state concluded in Copenhagen. Some argue that little was accomplished, and left in frustration. Others returned home happy with news of good progress. SAS was one of very few Global IT firms to participate in this historic meeting. Mikael Hagström, our Executive Vice President, impressed upon the delegates that data-driven knowledge must be at the center of carbon mitigation strategies.
Regardless of the fact that a binding emissions reduction agreement was not reached, I think the meeting had several positive outcomes. First of all, there were some important agreements between nations concerning transparency of measurements and deployment of clean technology to the developing world. These are obstacles that have prevented multinational agreements in the past, so their agreements will pave the way for more progress at the next climate summit ( COP16 2010). Secondly, the fact that there was not a multinational agreement may spur action in the US Congress to move forward on an Energy bill, now that there is a bit more certainty about international regulations (or lack thereof). Lastly, one of the most closely followed US Presidents in history was engaged in climate dialogue on a global platform. But this time, it wasn’t just the US that balked on a global deal (a la Kyoto). Not one to leave loose ends untied, President Obama’s participation ensures that this topic will remain important throughout his Presidency.
What does this mean for the business community? It’s time to get serious about managing your emissions. The role of information and communication technology (ICT) is critical in determining how emissions are mitigated at the least cost, and for gathering the complex and disparate data required to evaluate the best opportunities for your business. Passing around spreadsheets and manually manipulating energy bills will quickly become disadvantageous to your company.
The question asked in boardrooms today is, “How can we afford NOT to be on top of this information?" During his Copenhagen presentation, Mikael Hagström shared examples of organizations that are leading the pack in emissions management – namely the Poste Italian Group and the municipality of The Hague -- to illustrate how organizations benefit from SAS’ unique capabilities in the sustainability management field.
If my hunch is correct, the next year will have me humming a familiar country music tune. The wheels of change are spinning towards a low-carbon economy and from here on out, we’ll see “ A little less talk and a lot more action.”
Happy Holidays!
Thursday, December 10. 2009
It has been a difficult two years for the SMB segment in the United States and abroad. The numbers behind small business operations are discouraging for owners and their management. All the while, mainstream media puts attention on the Fortune 100 companies.
SMBs, lacking economies-of-scale of larger companies, have their own set of challenges getting health care for employees, securing business loans, and keeping current with state/federal compliance requirements. Meanwhile, small businesses have a difficult time getting access to cash as they cannot float stock or offer bonds.
As someone who works closely with small businesses, I believe many found it encouraging that President Obama put a focus on small business prosperity for unused TARP funds. It's not the first time TARP money has been recommended for small business. While firms like AIG, GM and Chrysler were often considered too large to fail, small business is overlooked as the driver for economic growth.
Maybe small businesses need to focus on hiring more lobbyists!
As we close the year, let’s consider the costs and contributions of small business:
Continue reading "Small business rescue plan 2010"
A few months ago, I reported on the positive feedback we received from a recent sascom reader survey. Now, I'd like to review the improvements readers suggested in that same survey.
When I started writing this post, I thought I'd break these down into a handful of themes and quote a few of the response for each theme. But you know what I found? There's really only two main themes, and then a few other miscellaneous suggestions.
The interesting part about the two themes is that ... well, I'll just list them for you, and it'll become obvious right away.
Theme 1: More technical content
This is a general theme from a lot of our technical readers who are analysts, statisticians or developers. They want less marketing and more tips. Less fluff and more code. Less business benefits and more implementation details: - "The articles don't expand into the technical aspects. Therefore I can't apply it to my business."
- "I would like to see more detail on case study articles...more insight into what they are using data for, and models and tools they may have come up with."
- "Seems as if many of the articles are sales pitches for SAS products and are written so generically that it is difficult to understand how to pratically apply it to my work. It seems as if the magazine is geared too much toward high-level managers rather than daily SAS users."
Theme 2: The content is too technical
Instead of asking for more technical details, these readers say our articles are too in-depth: - "Sometimes the magazine is too techy for traditional (4Ps) marketing.
- "Sometimes the terminology is too technical for me and therefore causes me to loose interest."
- "There is no marketing spin. Its looks too Technical. Analytics helps marketers; make it user/reader friendly."
- "Many articles are just too long."
Continue reading "You can't please everyone in 32 pages"
Tuesday, December 8. 2009
If you haven't noticed by now, I'm a fan of lists. They convey a lot of information in a bite-sized format, and they're perfect for blog consumption. Today's list is courtesy of Thornton May, futurist and author of the book, The New Know. We featured Thornton in the third quarter 2009 issue of sascom and in a blog post last month titled, How is analytics transforming your world?
That list covered 8 broad vertical industries that were being transformed by analtyics. Now I'm reading the book, and found another related list, which explains the effects of those changes. In other words, how will the use of analytics affect you personally and professionally? In at least ten ways: - You will be expected to do something with information.
- There really is more to know.
- You will have to know more about knowing.
- Brain science and decision science are converging.
- The environment is changing our brain.
- Information management is the essence of leadership.
- A more connected world.
- Math matters.
- There are significant downsides to not knowing
- Knowing can change the world.
Want to learn more? Order the book today.
Friday, December 4. 2009
MIT Sloan Management Review recently released a detailed report on the business of sustainability. The 84-page report details interview and survey results, and focuses on understanding how sustainability initiatives are transforming business management.
As a sponsor of the research, SAS is also providing a high-level overview of the reports' insights in a sustainability white paper that describes key findings and includes interviews with John Sall and Alyssa Farrell of SAS.
Looking over the white paper, I was drawn to the graphic on the bottom of page 6 titled, "How sustainability affects value creation." The graphic, courtesy of Nike, lists seven practical benefits that businesses can get from sustainablity programs. They are: - Pricing power: sustainable programs give you opportunities to strengthen your brand and your pricing power.
- Cost savings: Greater operational efficiencies, more efficient use of resources, supply chain optimization, lower costs and lower taxes through sustainability can all contribute to lower costs.
- Employee recruitment and engagement: Sustainability programs can enhance your ability to attract, retain and motivate employees - and contribute to greater employee productivity.
- Market share: Sustainability can improved customer loyalty and lower rates of churn.
- New market entry: With green markets opening up in many areas, sustainability programs can offer enhanced ability to enter new markets and more potential sources of revenue.
- Risk Premiums: Potential benefits include lower market, balance-sheet and operational risks.
- Cost of capital: Sustainability programs can result in lower costs of capital and greater access to capital, financing and insurance.
For more sustainability charts and survey results, read the SAS white paper or the MIT report.
Wednesday, December 2. 2009
Wednesday, November 25. 2009
I'll be on vacation for the next few days, so I leave you with a list of recent posts from other bloggers you might enjoy.
SAS user Jared Prins makes a very funny SAS Christmas wish list, including:Oddball t-shirts like those at T-shirt Bordello, but with SAS related goofiness on them. For example:- For the text miner in you
- count+1;
- SAS log
SAS CMO Jim Davis on dealing with email overload: I hate nothing more than waiting until the fifth paragraph to find out what you want. Say it up front. If you need to sell me, that’s why God invented PowerPoint. Why is data quality important? From the DataFlux Community of Experts blog:Fundamentally, what I am asking is – why are you doing a data quality project? I believe it’s absolutely essential every member of the project team understands why you are working on improving the quality of your data. Regardless of their roles and responsibilities, everyone should be able answer this question – in two minutes or less. SAS Chief Financial Architect Clark Abrahams on community development and better loan underwriting:You may be wondering what information-led community development and loan underwriting have to do with one another. First, they both benefit from having greater information. In the case of community development, more information can be used to develop greater intelligence that can change the perspective of a community from being one of need to being one of opportunity. Loan underwriting can benefit from the sourcing and use of alternative data that can qualify consumers for a loan on their record of making timely cash payments for rent, utilities, phone, and so on. The SAS Publishing blog introduces a new video series:Armed only with a Kodak Zi8 and a wired clip-on mic, SAS Press Acquisitions Editor Stacey Hamilton filmed seven author interviews in Las Vegas during the M2009 and PBLS conferences. Once she returned to the office, I edited the videos using Apple's iMovie software and then handed them off to our video department, who uploaded them to the SAS YouTube channel.
Tuesday, November 24. 2009
Last week's issue of TIME magazine featured a list of the top inventions for 2009, which includes items that range from why-didn't-I-thhink-of-that useful to you've-got-to-be-kidding-me absurd. Compare and contrast a $20 artificial knee with a $144,000 custom puppy, and you see pretty quickly what I mean.
A few of the inventions seemed relevant to SAS and sascom readers, so I thought I'd list them here. See the full list and pick your favorites, or let us know which list items seems so advanced that they freak you out a bit. I have to admit this one gives me the heebie jeebies: Tweeting by thinking.
Friday, November 20. 2009
The recent article, Data-Driven Crime Fighting in Intelligent Enterprise reminded me of the feature we published in sascom earlier this year from Dr. Colleen McCue, a consultant who specializes in the provision of public safety and national security research, analysis and training.
From the Intelligent Enterprise piece: If there was a time when law enforcement agencies suffered from an information deficit, it's passed. Of the more than 18,000 law enforcement agencies across the United States, the vast majority has some form of technology for collecting crime-related data in digital form. The biggest city agencies have sophisticated data warehouses, and even the most provincial are database savvy.  From the sascom piece, Criminal Justice in the Post-9/11 Era: While information sharing requires a cultural change and paradigm shift in the larger public safety community, advanced analytical techniques are available now. The same tools that were being used to prevent people from switching their cellular telephone service provider and to stock shelves at our local supermarkets before Sept. 11 can be used to create safer, healthier communities and enhance homeland security.
Thursday, November 19. 2009
In September, I published a few posts from the Midwest SAS Users Group (MWSUG) conference, including coverage of presentations from SAS VP John Sall, SAS CIO Suzanne Gordon, SAS Consultant Kirk Paul Lafler and JMP Marketing Director Jon Weisz.
Now that the MWSUG organizers have published the conference papers online and announced the best paper winners, I want to highlight my favorite talk from the conference: Revolutionary BI by Charles Kincaid.
Charles, an Engagement Director at COMSYS, describes the ways he thinks analytics and business intelligence will be used and shared inside organizations in the future, and I think even George Jetson's employer Spacely Sprockets could benefit from his ideas.
If you've ever wondered how Web 2.0 will affect reporting and analytics in the future, Charles lays out the most comprehensive predictions I've seen yet. He looks beyond social sharing features like those you find on Facebook and Twitter, and describes intelligent reporting systems that will recognize common users of single data sources and allow report users to favorite or suggest changes to reports that are created by other users.
In addition to the MWSUG talk, Charles has presented his paper at other conferences, including SAS Global Forum 2009 in Washington, DC. In fact, he says his presentation at SAS Global Forum inspired one conference attendee to try some of Charles' ideas in his own banking organization, and that user is now presenting his results at SAS conferences too.
Read the full paper to understand Charles' vision for the future of business intelligence. Maybe you'll be inspired too.
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Comments
Wed, 06.01.2010 16:02
Thanks for the comments, Ajay and Lori. Great suggestions for teaching analysts [...]
Tue, 05.01.2010 21:36
I completely agree. Extracting value from the data has everything to do with [...]
Tue, 05.01.2010 10:36
This post was mentioned on Twitter by alisonbolen: How does Disney think about [...]
Tue, 05.01.2010 07:54
This post was mentioned on Twitter by alisonbolen: "Telecoms other industries [...]
Sat, 02.01.2010 00:08
Communicating Customer intelligence is even more important than the [...]