About this blog
I'm Paula Henderson, Vice President of the State and Local Government Practice at SAS. On this blog, my colleagues, guests and I discuss the many ways data analysis can be used to improve state and local government. Read more about me here.Tags
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Bill Coleman
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Bill Coleman works with SAS local government customers across the US to understand best practices and solutions. Coleman applies his more than 30 years of experience as a senior leader in city and local government to guide SAS product and marketing management.
From 1994 to 2008, he served as Town Manager of Cary, NC, the seventh-largest municipality in the state with a population exceeding 130,000. Coleman was responsible for planning, organizing and directing municipal operations, which included more than 1,000 employees and 11 departments providing a full range of municipal services.
Under his leadership, Cary was the first municipality in North Carolina to work on performance enhancement system. The system was designed to help the town maintain its high quality of life by improving resource allocation and operational efficiencies throughout town government, beginning with the areas of public safety and development services.
Recent Posts
Analysis of 311 call data can lead to better service, lower costs
Many cities and counties are taking the lead of private industry and developing 311 call centers to consolidate incoming calls for service and information requests ... Read More
Using analytics to manage capital projects funding & costs
Cities and counties are responsible for building and maintaining the infrastructure to support a broad range of services. Local governments must develop and implement multiyear ... Read More
Moving local government to analytics-based enterprise performance management
Local governments are not immune to the rising demand for more accountability in government run services and programs, and the expenditure of public funds. Elected officials and ... Read More
What can asset management do for utilities?
Water and wastewater treatment plants are among the most complex facilities built and maintained by utility companies, whether public or private. Each facility contains thousands of ... Read More
BI software may be most painful local government purchase
Over my 32 year career in local government as a city and county manager I was faced with many difficult decisions during budget deliberations. Setting ... Read More
New local government charge: Do Less with Less
The downturn in the economy beginning in 2008 and continuing even to now has put tremendous pressure on local governments to do “less with less”. ... Read More
Local government impact of rising group medical and insurance costs, and what can be done