Facilitated by Mary P. Flynn of Disney Institute, the “Inspiring Creativity" Masterclass at The Premier Business Leadership Series was an amazing insight into Disney's approach to inspiring creativity and turning innovation into everyday practice. Whatever else you may feel about Disney, no one can accuse them of anything less than
Harvard Business Review Analytic Services have recently published an interesting report – The New Conversation: Taking Social Media from Talk to Action. Get it free here. Of the 2,100 organizations surveyed 75% said they didn’t know where their most valuable customers were talking about them. Two thirds of them are
Customer segmentation is a very basic component of most modern marketing strategies. The process involves dividing a customer base into groups of individuals who are similar in specific ways that matter in the context of your marketing programs. You can use segmentation to target groups effectively and allocate marketing resources
Improving campaign close rates is just one of many benefits quoted by Verizon in this quarter’s sascom magazine. But a 250 percent improvement is pretty significant. • How did they do it? • What were the other benefits? • How will they continue to deliver improvement over time? The short
~ Contributed by John Bastone ~ I read a fascinating piece in this week’s Wired, titled how "Marketers Rig the Social Media Machine.” A cottage industry has been born, catering to the needs of Marketers that are willing to pay for large numbers of followers within a social media property
Information has a cost; good data doesn’t come for free. Bad business decisions have a cost too. Consider product cost and customer profitability. If you are using standard accounting approaches (developed a century ago to meet the needs of manufacturing), then you are most likely in that camp of bad
We’ve all heard the notion that it costs more to acquire a customer than to retain one. There are few that can beat the communications industry where it can cost up to 15 times more to acquire a customer. Last week I read countless stories about the latest and greatest
I attended journalism graduate school and graduated in May 2007. I tell you the date, because it was a blink ago. While there, graduate students researched ways to save our dying newspaper industry. One model being tested was convergence: Broadcast stations and newspapers could align to reduce costs and improve
At last week's SAS Global Forum, I sat down for a few minutes with Stephan Chase, Vice President of Customer Knowledge at Marriott Hotels. Chase's team provides the analytics and predictive modeling to the marketing team within the Marriott Rewards business unit. I asked him to elaborate on an earlier
Joining SAS in North Carolina as a marketer from New York City has been a real eye opener. Language like OLAP, DI, ERM, DPPM and various other business intelligence buzzwords have been thrown my way in a vernacular I am not completely used to. The cuisine and culture are a
