It’s easy to get overwhelmed by an onslaught of customer data. With so many data points, organizations need to find and effectively utilize the insights that help them better serve their customers. AI has only increased the stakes, creating more pressure to develop delightful customer experiences, build operational efficiencies and
Tag: data
“Bias is not inhuman. To have bias is absolutely human,” says Banu Raghuraman. If data enthusiasts are going to break the cycle of bias, however, “we have to be more aware of where the data is coming from, what it’s trying to tell us and how we can break the
In a recent presentation, Jill Dyche, VP of SAS Best Practices gave two great quotes: "Map strategy to data" and "strategy drives analytics drives data." In other words, don't wait for your data to be perfect before you invest in analytics. Don't get me wrong -- I fully understand and
While men still outnumber women in the analytics field, there are plenty of opportunities available for women. At a recent Chief Data and Analytics forum, I was encouraged to see a well-balanced number of senior executives presenting about the business of analytics. Speakers included 12 women and 14 men, which indicates a
Recently, I was talking to a director of analytics from a large telecommunications company, and I asked her, “Do you think we have a skills shortage?” She replied, “NO, I think we’re just looking in the wrong place.” I wanted to hear more as this analytics expert may have just
Healthcare IT News recently published an article on 18 health technologies poised for big growth, a list culled from a HIMSS database. The database is used to track an extensive list of technology products that have seen growth of 4-10 percent since 2010, but have not yet reached a 70
The amount of data being produced and captured from the plant floor today is staggering. When you add it all up, a factory can easily generate over 34 Terabytes of data per day, or nearly 9 Petabytes a year - that's 9 Million Gigabytes! Yet, with all of those systems, and all
After doing some recent research with IDC®, I got to thinking again about the reasons that organizations of all sizes in all industries are so slow at adopting analytics as part of their ‘business as usual’ operations. While I have no hard statistics on who is and who isn’t adopting
You've probably heard many times about the fantastic untapped potential of combining online and offline customer data. But relax, I’m going to cut out the fluff and address this matter in a way that makes the idea plausible and its objectives achievable. The reality is that while much has been
It seems like everyone is searching for ‘best practice’ these days. We are constantly looking to learn from what is being held up as good, leading and perhaps even the best itself. While this is a valid exercise, I believe we are missing an opportunity to take a closer look