About this blog
We’re a group of analytics practitioners from the insurance industry. Among us, we have more than 50 years’ experience advising insurance companies across the globe in applying analytics and business intelligence technologies to solve business problems. In this blog, we’ll talk about fraud, risk, regulations, customer value and more, all with an eye toward minimizing losses and maximizing profits.-
Attending IASA 2012?
Be sure to attend The Future of Claims:Optimizing Outcomes session
When: Tues., June 5, 1:30-3:00p.m.
Where: San Diego
Featuring: Deb Hammond, Transport Accident Commission; and Stuart Rose, Global Insurance Marketing Director, SAS. Session leader - Jonathan Boylan, FINEOS.Connect with me on LinkedIn and Twitter so that we can make arrangements to chat while at IASA.
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Recent Posts
When your data doesn’t tell you the whole story: An insurance industry parable
In my crusade for process improvement, I was poking around looking at sales cycle time data for the financial services verticals. In fact, I have ... Read More
Case study: One insurer's business continuity management plan
A midsize regional health insurer with approximately 3,000 employees across 10 locations in the Western United States created a role for a business continuity manager ... Read More
What's keeping Big Insurance up at night?
In my travels over the past few months, I’ve had the opportunity to talk to many different insurance companies – all different shapes, sizes, geographies ... Read More
Equi-Awesome: A new way to think about analytic maturity models
Sometimes your brain and mouth disconnect from each other. Very often, it can happen when you’re giving a presentation. Typically, before you give a presentation, ... Read More
Staying ahead of fraudsters with analytics
At the 2011 SAS Global Forum Executive conference, we were treated to an interesting discussion on using analytics to detect fraud. The discussion (moderated by ... Read More
Take that, computers! Humans really are the best text analysts
In the March 29th edition of The New York Times, there was a fascinating article entitled “Deciphering Old Texts, One Woozy, Curvy Word at a ... Read More
Becoming a customer centric company – the new imperative
Last month I attended an insurance technology conference in Toronto, Canada, hosted by Insurance Canada. (See what hijinks we got up to while learning to ... Read More
Agile goes mainstream!
A few weeks ago, the Project Management Institute (PMI) – the global membership and certification organization for project management – announced that they were offering ... Read More
The operational risk dilemma: Prevent the fire
Ideally, enterprise risk management (ERM) is a centrally managed process in which the chief risk officer (CRO) retains responsibility for setting overall governance policies and ... Read More


Protectors of customers: Insurers tackle thorny issues in the fight against fraud