Using social media data and analytics at Las Vegas Sands

This week I caught up with Mark Molinari, corporate vice president of revenue management and distribution for Las Vegas Sands Corporation.  Mark has an extensive revenue management background at the Venetian and is excited to be kicking off social media programs for Las Vegas Sands as a whole. We talked [...]

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Expanding social media analytics beyond hospitality marketing

This week I spoke with Breffni Noone, PhD, assistant professor of hospitality management at Pennsylvania State University.  Breffni’s chief research interests include revenue management, particularly the effect of revenue management practices on customer satisfaction and approach-avoidance behaviors relating to customer relationship management. She has also published research with our own [...]

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Hospitality industry outlook for 2012

We are just putting the finishing touches on our SAS and CHR joint webcast for February. In this webcast, entitled “Hospitality Industry Outlook 2012”, we asked four industry thought leaders about the issues that will most impact the industry in 2012. The webcast will be available for viewing on demand [...]

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An analytic approach to multi-channel distribution management

Most of what I have read over the last few months on hotels and online travel agents (OTAs) has read like a chapter from War and Peace. And sometimes it has been difficult to determine whether it is WAR or PEACE. Hoteliers and online travel agents have a symbiotic relationship [...]

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