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It’s only been three years since Gartner coined the term “hyperautomation.” But a lot has changed since then, both in global events and technological developments. While automation has a long history, it’s evolved rapidly in the digital age. Businesses in every sector – including warehousing, health care, banking, agriculture, insurance,
Why are some companies just so much better at customer experience? Last week’s #SASchat explored the defining characteristics of CX champions. As a member of the Global Practice Customer Intelligence team, I found this to be a very interesting discussion, and I certainly learned a lot. Here are my key
On s'accorde de plus en plus à dire que presque toutes les entreprises devront recourir davantage à l'analyse. L'utilisation des données n'est plus un luxe, mais une méthode de travail essentielle. C'est un facteur d'efficience, d'efficacité et de centrage sur le client. Pour ceux d'entre nous qui travaillent dans le
La tecnología o la experiencia de cliente son algunos de los factores que más peso están adquiriendo en la evolución que vive el sector Seguros. Así, en los últimos años estamos observando un interés cada vez mayor en la ciencia de datos y aplicaciones de machine learning de las compañías
Traditionally, banks have been seen as the front line in anti-money laundering activity. They have increasingly been subject to regulatory requirements to check customers, transactions and activity. However, as governments have required banks to make fraudulent activity harder, criminals have evolved their tactics. And the financial sector needs to keep
I was recently told that an organization had tried to implement AI for forecasting in supply chain but had failed due to poor data. This got me thinking about exactly what the impacts of poor data would be. And whether the approaches I had applied elsewhere could help. It's probably