Better customer service via data

.@philsimon on improving the customer experience.

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Does your company need extra chief officers?

.@philsimon on title inflation.

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The celebrity of data: Big data goes big time in your organization

We were once oblivious to data. It was in the background. Just noise. The “byproduct” of applications that we used every day. A nuisance that screwed up every system migration or install. Now, we wonder, who’s seeing our data? How might they use it? We constantly check and review our […]

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Better videos through data?

.@philsimon on the importance of timing.

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The celebrity of data: Taking data to the mainstream

[ce·leb·ri·ty], noun. the state of being well known Media exposure, good or bad, is the surest way to gain celebrity.  Just ask any child actor gone bad in Hollywood. They know. Lately data has been getting more than its fifteen minutes of fame. And good or bad, I think it’s awesome. We’re […]

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Data lessons from Pizza Hut

Thought leaders and pundits like me espouse the virtues of big data. Although you'll get no argument from me on the potential benefits of this essential trend, it's important to remember that there is still tremendous value from using basic customer information. Driving home from a networking event on the […]

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Bad data management in a two-letter word

Big data? What about the small stuff? In preparing for an upcoming business trip, I decided to rent a car on Enterprise.com. I could have sworn that I had registered on the site at some point, but I couldn't find my user name and password. Call it a senior moment. […]

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Soliciting information about enterprise reference data

The first step is establishing governance for reference data is assessing the existing reference data landscape: understanding what reference data sets are used, who is using them, and how they are being employed to support business processes. That suggests a three-pronged approach to identifying organizational business process and application dependencies […]

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