Customer Intelligence Blog

Advanced Analytics | Analytics | Customer Intelligence | Data Visualization | Machine Learning

Suneel GroverJuly 18, 2018 2

SAS Customer Intelligence 360: Factorization machines, visual analytics, and personalized marketing [Part 1]

In a previous posting, SAS Customer Intelligence 360 was highlighted in the context of delivering relevant product, service, and content recommendations using automated machine learning within digital experiences. Shifting gears, SAS recognizes there are different user segments for our platform. This post will focus on building custom analytical recommendation models

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Customer Intelligence

Albert DerasseMarch 9, 2016 0

Talk to your customers in real time using analytics

Using real-time analytics, your conversations with customers can be more relevant and have a more personal touch. When you’re engaged in conversation, you may not be aware of it, but your brain is taking in and using massive amounts of information. First, you recall previous conversations and everything you already

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Customer Intelligence

Infographic showing how customer experience management improves the bottom line.

John BallaOctober 8, 2014 2

Leading marketing excellence with analytics

There is no shortage of technology buzzwords today - digitization, big data, the internet of things, mobile, social, cloud computing, and so on. For marketers, all these buzzwords can be at once astonishing, thrilling, exasperating, potentially overwhelming, and sometimes even downright cliché. But together, they're all part of the ways that technology is rewriting

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Customer Intelligence

HBR Report: Lessons from the Leading Edge of Customer Experience Management

John BallaApril 29, 2014 0

New HBR report reveals six ways to improve customer experience

Customer experience management is not a new concept, but it garners a lot of attention for one very good reason - it really matters. As typical consumers now have greater access to goods, services and information than ever before, it's never been more critical to differentiate. And for business models more complex

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Customer Intelligence

Solar panels being installed on our roof.

John BallaApril 9, 2014 2

Seeing opportunity in the Internet of Things

There are many reasons for marketers to see opportunity in the Internet of Things, most especially because it entails the interconnection of objects and devices and the data that's generated from these devices. It's not so much that we have to get our geek on, but the devices themselves ultimately

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