You’re a retailer, it’s the holidays, data is flooding in from all points (if you’re lucky), and the last thing you want to hear from the higher-ups is that you need to “modernize.” And what do they actually mean when they say modernize anyway? Well, modernizing doesn’t have to mean scrapping
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3 ways retailers are modernizing with analytics
No happy holiday for hackers: Five steps retailers must take to beef up cybersecurity
2014 was a rude wakeup call for retailers: In January, Target announced an additional 70 million individuals’ contact information was taken during the December 2013 breach. In September, Home Depot announced that cyber criminals had compromised the credit card information of roughly 56 million shoppers. Neiman Marcus, Kmart, AT&T, Michaels
Marketing optimization: Five lessons learned at a major US bank
Five years ago, banking’s Holy Grail was knowing customers and providing them with the best offers. Today, the goal is still knowing customers — but the ultimate goal is providing the best customer experience. That may involve an offer – or it might be something else. And figuring out what