How Organic uses customer analytics to improve strategy

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SAS is once again a proud sponsor of the eMetrics Marketing Optimization conference, happening in New York City on October 19-21, 2011.

One of the ways to participate in eMetrics that we have found the most engaging is by hosting a “Marketing Lab.” Marketing Labs are designed to allow the conference attendees to focus on case studies for applied technologies as effective solutions to business problems.

The SAS Marketing Lab features the digital marketing agency Organic, describing the key role that customer analytics plays in improving marketing strategy.  Organic’s Director of Advanced Analytics, Jonathan Prantner, will detail how Organic uses customer analytics to help their client Pulte Homes measure the impact of marketing on customers' awareness and consideration. Using Organic's Consideration of Brand Index (COBI), Pulte is able to:

  • Correlate their monthly COBI scores and the monthly volume of qualified prospects,
  • Gain insight into what marketing vehicles "moved the needle," and
  • Validate investments in social media and online advertising as part of its ongoing marketing strategy.

Jonathan will be joined by Ian Wild, National Research Director for Pulte Group.  This Marketing Lab takes place on Wednesday, October 19, 2011 at  3:30 – 4:10 p.m. in the Sutton South room.   Please also join us that same evening for the SAS-sponsored Web Analytics Wednesday reception, starting at 6:00pm.

eMetrics is part of Data-Driven Business Week in New York City, which also includes Predictive Analytics World and Text Analytics World, two events we’re also proud to sponsor.  We hope to see you in New York!

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About Author

John Balla

Principal Marketing Strategist

Hi, I'm John Balla - I co-founded the SAS Customer Intelligence blog and served as Editor for five years. I held a number of marketing roles at SAS as Content Strategist, Industry Field Marketing and as Go-to-Marketing Lead for our Customer Intelligence Solutions. I like to find and share content and experiences that open doors, answer questions, and sometimes challenge assumptions so better questions can be asked. Outside of work I am an avid downhill snow skier, hiker and beach enthusiast. I stay busy with my family, volunteering for civic causes, keeping my garden green, striving for green living, expressing myself with puns, and making my own café con leche every morning. I’ve lived and worked on 3 contents and can communicate fluently in Spanish, Portuguese, Hungarian and get by with passable English. Prior to SAS, my experience in marketing ranges from Fortune 100 companies to co-founding two start ups. I studied economics at the University of Illinois at Urbana-Champaign and got an MBA from Georgetown. Follow me on Twitter. Connect with me on LinkedIn.

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  1. Pingback: Video: customer analytics as an agency service - Customer Analytics

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