These shoes were made for walking

As head of SAS Americas, I walk a lot. In and out of meetings, onto planes, sometimes over competitors and always into Jim Goodnight’s office whenever I’ve got good news to share. Plus I pace on stage. All that walking requires a good shoe. I’ve found the best shoe is […]

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In pursuit of excellence ... with SAS centers of excellence

One of the many things we do at SAS is help our customers create a culture of analytics, often by establishing centers of excellence. In the simplest terms, centers of excellence enable organizations to better exploit analytics – or other forms of technology – to their competitive advantage. At SAS, […]

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Five old school ways to get closer to your customer

I’ve been communicating recently with author and thought leader Jason Jennings. He’s writing a new book and asked for my input on the topics of meeting customer needs, and considering customer care when developing new products. I told him that for our business, including customers in the product development process […]

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