Author

Fritz Lehman
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Executive Vice President & Chief Customer Officer

Fritz Lehman is passionate about customer care. As Chief Customer Officer, he leads a division of more than 2,000 employees dedicated to ensuring customer satisfaction and providing seamless customer support. Topics that interest him include excellence in leadership, fostering trust and building great teams.

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Taking customer experience to heart

When I joined SAS nearly 32 years ago, I didn’t set out to be its first Chief Customer Officer (CCO). I made it here by setting small goals for myself over the years, sharing those goals and attaining them step by step. It’s been a lot like training for a

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Customers for life

Do you ever stop and think about why it’s so hard to get really great customer service? As consumers, most of us are making transactions all day long, but it’s rare that someone actually surprises or delights us. More often, we rack up negative experiences. Think of what it’s like

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Customer experience is more than just a hot steak

There’s a restaurant here in Raleigh called the Angus Barn.  It’s one of my favorite places to eat and unwind after work. They’ve got top-notch steak and quality cold beer, but what really sets the place apart is the customer experience they provide. There’s a cigar room in the back

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One SAS to better serve you

At SAS, we’re proud to have customer satisfaction rates reaching up to 90 percent – that’s among the highest in the industry. But we didn’t get there by resting on our laurels. Our customers expect the best from us, and we want to deliver. To that end, we’re making a