Closing the Intelligence Gap - Gary Cokins on Performance Management

Everyone seems to be talking about implementing the components of the performance management framework. Some organizations have even created a "Director of Performance Management" position. But what is involved to successfully implement the full vision of performance management?

The editors of Business Performance Management magazine recently asked me this question. To answer, I collaborated with Bob Paladino, the author of the book Five Key Principles of CPM, published by John Wiley & Sons. Bob helped his previous employer, Crown Castle, earn the Balance Scorecard Collaborative Hall of Fame Award. Our article, "Performance Promotion: Why CPM Needs its Own Office." was published in the August, 2008 issue.

I begin the article by describing what conditions have led to interest in performance management. It involves managers collaborating about how to cope with uncertainty. Bob concludes the article with tips for success based on his research with companies that have been exemplary in this journey.

I welcome your comments.

Gary Cokins